We’ll gladly accept unworn, unwashed or defective merchandise purchase on hipkini.com for return or exchange. For returns received within 30 days of delivery, we’ll credit your original form of payment.
All items must be unworn with the original tags attached.
All items are returnable, with the exception of the following:
• Items marked final sale
• Gloves and arm warmers
• Socks and leg warmers
• Water Bottles
• Hair Ties
Swimwear should be tried on over underwear for sanitary reasons, and must have protective hygiene strip intact.
We reserve the right to return any item that does not comply with our return policy.
Your return will usually be processed within a week to a week and a half. We’ll send you a Return Notification email to notify you once the return has been completed. Please allow 1-3 business days for exchanges to be received to the original form of payment once the return has been processed.
Please send an email to firstname.lastname@example.org. In the body of the email please include your order number, a picture of the damage and a short description of the issue.
• For international returns (including Canada), customers are responsible for return shipping costs.
• Customs, duties, and sales taxes are not refundable through hipkini.com. However, you may be able to recover these by contacting your local customs bureau directly.